Historical Cold Sun Enterprise guides and news, preserved for reference. Each article retains its original publication context.
What a Salesforce project manager does, the skills and certifications that matter, how the role differs from a business analyst, and how to hire one.
What a Salesforce business analyst does: discovery, requirements, process design, user stories, testing and adoption, with skills and hiring questions.
What a NetSuite business analyst does: finance and operations process design, requirements, data mapping, testing and training, with hiring questions.
How the order-to-cash cycle works in NetSuite: quotes, sales orders, fulfillment, invoicing, collections and cash application, with design choices and metrics.
What a NetSuite solution architect does, how the role differs from a consultant or administrator, the skills that matter and when a project needs one.
How to shorten the month-end close in NetSuite: calendars and checklists, recurring entries, allocations, reconciliations, locking periods and review routines.
How Salesforce and Dynamics 365 Sales compare: ecosystem fit, customization, AI features, integration, administration and how to run a fair evaluation.
How Salesforce and HubSpot differ: ease of adoption, marketing alignment, customization depth, scale, ecosystem and the signals that it is time to switch.
Ten common pitfalls when integrating Salesforce with an ERP — ownership, duplicates, limits, error handling, testing and support — and how to avoid each.
A practical playbook for getting people to actually use Salesforce: design for the user, train by role, fix data entry friction, and measure adoption honestly.
How Service Cloud and Zendesk compare for support teams: setup effort, CRM integration, customization, automation, reporting and the signals that favor each.
How Salesforce Service Cloud and ServiceNow compare for customer service: origins, workflow strength, CRM context, integration and how to choose between them.